| This book is one of the few resources for supervisors and floor maintenance leaders. It introduces the skills and knowledge to deal with supervisors’ myriad issues. Supervision is a leveraged activity. When we develop the supervisor’s skills, we enhance the productivity of the whole workgroup. This book provides valuable skill training for supervisors, team leaders, and managers. It offers techniques at the supervisor level to improve reliability. It teaches both the science and the art of the supervision of maintenance workers, discusses managing meetings and time, the elements of technical issues, and presents management and people skills, offering maximum productivity and high-quality provision of services and improving at the same time morale throughout the workforce. |
